Packaging and Shipping
How do you package the glass to avoid breakage during transit?
All glass is wrapped prior to despatch. It is then foamed in its box to avoid damage, but don't worry our shipping is insured.
Can you ship me a heated windscreen anywhere in the world?
Yes we offer an expert courier service worldwide that is fully insured unless we state otherwise.
Can I come and collect my screen?
Yes of course, we are open from 09:00 - 17:00 Monday to Friday.
Is it still easy for you to ship orders to Europe?
Yes, there is a bit more paperwork now but we are here to help you and our staff will guide you through the process and do most of the work for you.
What happens if my glass gets broken during transit?
This does not happen very often but if it does please contact us within 24 hours of delivery for a replacement and also make sure you take some photos as we will need these.
Fitting and Wiring
If you don't already make a heated windscreen for my vehicle can you look at making them?
Our favourite question! Yes we can, just let us know what it is you are looking for and how many you require and we will do our best to come up with a cost effective solution.
What is the best way to install the windscreens?
All rubber fit screen must be sealed with the correct grade of windscreen rubber fit sealer which can be purchased from our Fitting Tools and Glue page. If this in not done the warranty will be void. On bonded windscreen the edge of the glass should be primed If this is not done the warranty will be void.
Can I get my heated windscreen fitted/wired by you?
Unfortunately we do not offer a fitting/wiring service but we would be happy to give you advice on how to go about it - just give us a call! Most auto electricians should be comfortable with wiring up one of our heated windscreens.
How do i protect the heated elements?
Water is the biggest problem for heated glass. It is very important that no water can get to the edge of the glass or the element will start to fail very quickly. Please use our windscreen sealant for rubber fit windscreens.
How do I wire my screen, what sort of power does it draw?
Full details and a wiring diagram can be found on our wiring details page, if you still aren't sure then give us a call.
UsageWhat do I do if the elements in my heated windscreen don't work?
All of our heated front windscreen are primarily designed for motorsport use but are also road legal. All our windscreens carry a 90 day warranty on the element from the date purchased, as long as it is fitted and sealed with the correct materials as per our fitting instructions. Any returns need to be sent back to us in the same way as they where shipped. If the suggested fitting procedures are not followed any warranty will be void.
Is my windscreen going to be fully road legal?
Yes - A lot of our heated windscreens are designing for motorsport use, however all of our products are fully road legal with all the correct markings for use on roads all over the world.