Ricky Evans Motorsport are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Ricky Evans Motorsport
Unit 11 Claymore, Roman Park, Tame Valley Industrial Estate, Tamworth, Staffs, B77 5DQ. United Kingdom
Phone: 01827 283688
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information over the Internet or separately.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Because of the fragile nature of glass when you receive your order you must notify us within 24 hours by email if there is a problem. We also require a digital picture via email within 3 days showing the damage along with our stickers on the product and also the packaging that it arrived in. We cannot except any claims after this time.|
|Delivery Schedule We aim to deliver your order as soon as possible. We will normally send your order to you in 3 business days. International orders are generally received in under 7 days. At busy holiday times we reserve the right to deliver your items buy a service other than the one specified|
|Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait or in case you need to change your shipping method.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. Orders are VAT free subject to validation of a VAT number.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee All of our heated windscreens come with a 90 day guarantee on the heated elements as long as the fitting guidelines we have outlined have been followed.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01827 283688 (International +441827 283688) or write to us at the address above.|
Privacy issues are very important to us, given the current regulatory and technical environment and we are committed to protecting your privacy.
Use of Personal Data -
We will collect information and use it for the following purposes:
" When opening an Account and placing an order with us we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. We use this information in order to process and run your Account, for credit purposes, marketing, and to notify you of the status of the order.
" We also ask you for your telephone number which enables us to contact you urgently in the event of there being a problem or query with your order or Account.
" Should you enter a competition or other promotional feature on our website we may ask you for your name, address and e-mail address in order that we may efficiently administer the competition and promotion as well as notifying the winners.
" We may disclose your information to other parties for the purposes of processing and fulfilling your order.
" We may also use the information that we collect from you to notify you from time to time about functionality changes to our website, the service that we provide and details of special or promotional offers.
Protection of Personal Data-
We have taken every possible precaution to create a secure environment to protect the personal information supplied by you to us when making an order or opening an Account. When an order is placed or Account opened we offer the use of a secure service. Essentially we have adopted the industry standard encryption methods in that the secure service software (SSL) encrypts all information input before it is sent to us. In order to comply with the Data Protection Act 1998 and for maximum peace of mind we can advise that we have implemented strict security procedures in relation to the storage and disclosure of information which you have given to us for the purpose of preventing unauthorised access. For security reasons and to protect your right to privacy we may occasionally request proof of identity from you before disclosing any sensitive information to you or accepting any order from you.
Cookies are small pieces of information that websites transfer to your computer hard drive and we use to enable our website to provide features such as automatic login, personalised greetings and storage of items in your Shopping Basket. Cookies can be turned off in your browser or you can be notified when you receive a cookie so you choose whether to accept it. The Help menu of your browser should contain information on how to do this. However, changing these settings may mean that you will not be able to take advantage of some of the advanced features on the site. If you do wish to remove cookies after a visit to the site, perhaps because you are using a shared computer, you can clear the cookies by clicking on the sign out link.
Disclosure of Information to Third Parties-
We do not sell, trade or rent your personal information (data) to others.
We employ third parties and individuals to perform certain functions on our behalf. Examples of these might be a courier delivering your goods to you. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this information for any other purposes and they are required to process any such data in accordance with the Data Protection Act 1998.
Transfer of Data-
Access to Information-
You may obtain details of the personal information we hold on you by e-mailing us at firstname.lastname@example.org. One of our team will then be in touch within 3 workings days - there is no fee for this.
Consent and Data Protection-
On any marketing emails you receive from us you can opt out by clicking the relevant link listed at the bottom of each email campaign that we send.
Ricky Evans Motorsport (glass) ltd has taken extensive steps to ensure that any data transmitted by our users cannot be intercepted, viewed, or blocked by unauthorized parties. We also have established policies telling our users how we use and store their information, such as addressing information and credit cards. See our Privacy Statement for further details.
Ricky Evans Motorsport (glass) ltd ensures the security of all protected data transmitted to and from our site through the use of a server-based encryption technology called Secure Sockets Layer (SSL). As you enter personal information (such as your password, address and phone number, or your credit card number), SSL encodes it so that it is available only to you and Ricky Evans Motorsport (glass) ltd, who will help make sure your purchasing goes smoothly. This security protects you from impostors, eavesdroppers and vandals that might otherwise access your information as it travels from one computer to another. With this security, you can send your credit card number to us without risk of interception. SSL security makes shopping over the Internet safer than shopping by telephone.
Both the Microsoft Internet Explorer and the Netscape Navigator browsers have built-in security mechanisms to prevent users from unwittingly submitting sensitive information over insecure channels. If a user tries to submit information to an unsecured site, these browsers will, by default, show a warning. By contrast, if a user attempts to submit information to a site without a valid Digital ID and SSL connection, no such warning is sent.
Protecting Your Security-
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|